What is your Shipping Policy?
When purchasing any of our perishable items such as cheese, butter, or ghee (including our Sponsor a Calf Sampler Box) we ship via UPS 2nd Day Air. For quality reasons, we only ship Monday through Wednesday (excluding bank and public holidays).
It’s the recipient’s responsibility to ensure that someone will be home to receive the package on the day of delivery (or to notify the package recipient to expect a perishable package.) This delivery service doesn’t require a signature so they will leave the package if no one’s at home and decide that it’s safe to do so.
We are not responsible for any damaged or spoiled product if the recipient gives an incorrect delivery address, the shipment goes unopened or the recipient is unable to receive shipment/out of town.
There are no returns, modifications, or cancellations allowed on any orders once it’s shipped.
We’re sorry, but unfortunately, we cannot ship to PO Boxes at this time.
The recipient will be emailed a tracking number once the package is sent.
Packages can only be shipped within the continental United States of America.
Where do you offer shipping to?
At this time, High Lawn care packages can be shipped anywhere within the United States of America.
When can I expect my package to arrive?
We ship online order’s via FedEx 2nd Day Air or UPS 2nd Day Air. For quality reasons, we only ship Monday through Wednesday (excluding bank and public holidays).
When we ship your order, you’ll receive an email confirmation with a tracking number.
How does my perishable order stay fresh during transit?
Our perishable care packages ships in a Renewliner - an award-winning, curbside, recyclable, cold-chain packaging solution. Recognized by the Cold Chain Global Forum as one of the most sustainable temperature-controlled projects around that keeps your products cold for up to 72 hours. Renewliner is made from recycled plastic bottles. By using this completely recyclable, curbside packaging solution you're supporting the cause to build a sustainable future while removing existing waste from our environment. In addition to the high tech liner, we also include two large ice packs to ensure temperatures stay cool.